Privacy Policy

Our Privacy Commitments

Information We Collect

bj365 collects personal information to provide, improve, and secure our gaming services for players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We collect information in two primary ways: directly from you and automatically through your use of the platform.

Information You Provide Directly

When you register an account, make a deposit, withdraw funds, or contact our support team, you may provide the following types of personal information:

• Full name, date of birth, and national ID or passport number for identity verification (KYC)
• Email address, phone number, and residential address in Bangladesh
• Payment information including mobile banking details for bKash, Nagad, Rocket, or Upay transactions
• Communications and support queries you submit to our team via email or live chat

Information Collected Automatically

When you visit or interact with bj365, our systems may automatically collect technical and behavioral data to keep the platform running smoothly and securely, including:

• IP address, device type, operating system, and browser information
• Pages visited, time spent on pages, clickstream data, and referral source
• Cookies and similar tracking technologies (see our Cookies section below)

How We Use Your Information

bj365 processes your personal data only for legitimate, specific purposes directly related to operating our gaming platform responsibly. We use the information we collect for the following purposes:

• Account creation, verification, and management — including KYC compliance and age verification (21+ only)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely
• Providing customer support, responding to inquiries, and resolving disputes in a timely manner
• Sending relevant account notifications, transaction alerts, and promotional offers you have opted into
• Detecting and preventing fraud, money laundering, cheating, and other security threats to the platform
• Improving platform performance, personalising your gaming experience, and conducting analytics to serve you better

Sharing of Your Information

bj365 does not sell, trade, or rent your personal information to third parties. However, we may share your data in specific, limited circumstances as outlined below.

Service Providers and Partners

We work with trusted third-party service providers who assist in platform operations — including payment processors (bKash, Nagad), identity verification services, customer support tools, and analytics providers. These partners are contractually obligated to protect your data and may only use it for the specific services they provide to bj365.

Legal and Regulatory Obligations

We may disclose your personal information when required to do so by applicable law, court order, regulatory authority, or to protect the rights, property, or safety of bj365, its users, or the public. This includes sharing information as part of anti-money laundering (AML) and fraud prevention obligations.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of bj365's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via email or a prominent notice on the platform before any such transfer takes place.

Cookies and Tracking Technologies

bj365 uses cookies and similar technologies (such as web beacons and local storage) to enhance your experience on the platform, remember your preferences, and collect analytics data. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies: Essential Cookies (necessary for the platform to function correctly, such as session management and login state), Performance Cookies (used to understand how users interact with our site so we can improve it), and Preference Cookies (used to remember your settings and personalise your experience).

Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on bj365, including the login and deposit processes. Your browser's help section will provide guidance on managing cookie preferences specific to your browser type.

Data Retention

bj365 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. For active accounts, we retain your data for the duration of your account's existence plus a reasonable period thereafter to meet financial reporting and anti-fraud requirements.

If you close your bj365 account, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain it for legal, tax, or regulatory compliance purposes. Financial transaction records may be retained for up to seven years in accordance with standard financial record-keeping practices.

Your Privacy Rights

As a bj365 user, you have meaningful rights over your personal data. We respect these rights and will process any valid requests in a timely manner. Your rights include:

• Right of Access — request a copy of all personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete personal data
• Right to Erasure — request deletion of your personal data, subject to legal obligations
• Right to Restrict Processing — request that we limit how we process your data in certain circumstances
• Right to Object — object to the processing of your personal data for direct marketing purposes

To exercise any of these rights, please contact our privacy team by email at [email protected]. We will respond to your request within 30 days. Please note that some requests may be subject to identity verification before we can action them.

Data Security

bj365 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, access controls limiting data access to authorised personnel only, and regular security audits and vulnerability assessments.

While we work hard to safeguard your data, no system is entirely impervious to risk. In the unlikely event of a data breach that affects your personal information, bj365 will notify impacted users as soon as reasonably practicable and take all necessary steps to contain and remediate the incident.

Third-Party Links

The bj365 platform may contain references to third-party services such as payment partners (bKash, Nagad, Rocket, Upay). bj365 is not responsible for the privacy practices or content of these third-party services. We encourage you to read the privacy policies of any external services you interact with, particularly those related to payment processing.

Children's Privacy and Age Restriction

bj365 is strictly an adult gaming platform. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any part of our services. If we discover that we have inadvertently collected data from a person under 21, we will delete that data immediately. Parents or guardians who believe their child has provided personal information to bj365 should contact us immediately at [email protected] so we can take appropriate action.

Changes to This Privacy Policy

bj365 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify users via email or a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the bj365 platform following the posting of any changes constitutes your acceptance of those changes.

Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bj365 handles your personal data, please get in touch with our dedicated privacy and support team. We are committed to responding to all privacy-related inquiries promptly and professionally.

You can reach us at: [email protected] — we aim to respond to all privacy enquiries within 2 business days. Our support team is available to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, and beyond.